Quick Training Videos + Resources for Your Entire Team
PPE How-To's
See some of the ways we’ve been working to protect our staff, clients, and community.
In times of PPE shortages during COVID-19, reusable materials can play a vital role in caring for patients. Learn how to fold and sterilize reusable gowns from Technician Training Specialist Jessica Waters-Miller, CVT.
PPE is frequently used at DoveLewis to protect against infectious diseases but has more recently become a hot topic in the fight against COVID-19. Learn from Technician Training Specialist Jessica Waters-Miller, CVT, about how to properly put on PPE.
Back to Basics
Keep yourself up-to-date with the basics in veterinary medicine.
If you’re looking for a refresher on how to get the most out of your slides, or are new to the field, learn the basics of microscopes with DoveLewis Technician Jessica Waters-Miller, CVT, and Portland Community College Instructor and Technician Laura Harris, CVT.
Cat burrito, purrito, whatever you want to call it as long as it works! With some patients, less restraint can be more effective. Learn from Technician Assistant Amy Lacey, and staff cat Murray, about using the “purrito” method for restraining a cat.
Client Communication
Communicating with clients is important from the time a patient arrives, to the time they discharge.
As a CSR, veterinarian, or vet tech, you are likely familiar with one of the more unpleasant aspects of the job: speaking with an upset client. Here are a few helpful tips and strategies for talking to unhappy clients over the phone.
One of the most important jobs for a veterinary client service representative (CSR) or any member of the veterinary team who answers the phone is to determine how to handle calls from concerned pet owners. Learn how our front desk staff handles phone triage and when to involve the technician team with answering medical questions over the phone.
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